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openstudio app not launching

I am running open studio version 2.2 on my machine with windows 8. When I try to launch the program from the shortcut, I get an error 'this app can't run on your PC'. I tried uninstalling the program and then re-installing it in my c drive/openstudio-2.2/bin. OpenStudioApp.exe is 0 KB and is not launching. Please let me know how to fix this issue.

Shilpa Surana's avatar
61
Shilpa Surana
asked 2017-09-11 21:51:34 -0500
__AmirRoth__'s avatar
4.4k
__AmirRoth__
updated 2017-09-12 10:32:03 -0500
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I had some issues working with Openstudio app. I was able to launch the app but could not open files in it. Are you using a Dell laptop? Dell Backup and recovery was the issue for my problem. Please try to see if the response to this question will solve your issue: https://unmethours.com/question/13399...

rsunnam's avatar rsunnam (2017-09-12 10:22:04 -0500) edit

If @rsunnam's suggestion didn't help please re-download before re-installing incase you had an incomplete download.

David Goldwasser's avatar David Goldwasser (2017-10-03 15:06:28 -0500) edit
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1 Answer

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In my case, Trend Micro anti-virus software was the culprit for OpenStudio crashing. It was detecting the openstudioapp as virus so it was being deleted every time I tried to launch the program. I had to uninstall the program to be able to launch openstudio again.

Shilpa Surana's avatar
61
Shilpa Surana
answered 2017-10-03 15:29:14 -0500
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