sketchup 2021pro meet error with opening the osm file or idf file
I using win11 , sketchup2021pro, with application 1.6.0 and openstudio 3.6.1 ,I can do the normal step such as create a space or something , but when i open a new osm file or import a idf file, the su would break ,could you tell me why
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Can you narrow down the issue?
thank you for answering! the problem is the sketchup would Unexpected quit when i try to open a osm or idf file, But other operation goes well, and i can open the same osm flie which i export from my SU. and the simulation was okay to go the application version is 1.6.0 and SDK(v3.6.1) both right and there are all download from openstudio.net . The app is already comes with the SDK Its a very strange issue , cause i have the same environment as my friend, and they are fine with everything but i would always meet a problem when open osm file. it might be problem with the LENOVO system??
You don't need a separate installation of SDK v3.6.1; it comes with the App v1.6.0. Having both on your PC shouldn't be an issue. But as you're struggling, I'd uninstall the SDK and try @mdahlhausen's suggestion. It's not the App (as you've tested), so the issue is either SU or the plugin. Consider uninstalling/reinstalling both. If the issue remains, you could try your luck with Trimble support. Otherwise, maybe file a bug report.