First time here? Check our help page!

BCL key problems

bcl
openstudio
retag add tags

I am trying to bring up the BCL through the Components & Measures menu of Version 1.6. I copy my key into the open space but it returns a message that my key is invalid. I think so far as I know, my account is configured correctly.

Who at NREL or elsewhere can help me with this? Thanks.

139

Dan Briller

asked 2015-02-23 13:48:34 -0500

4.7k

Neal Kruis

updated 2015-04-13 15:30:29 -0500

edit flag offensive 0 remove flag close merge delete

Comments

Thanks David! It was the trailing space that was doing it. Have a good one, Dan

Dan Briller (2015-02-23 14:59:11 -0500) edit

add a comment see more comments

1 Answer

Sort by

oldest

newest

most voted

Make sure you don't have a trailing space on your key. Sometimes whey you copy it from the website that can happen. If that doesn't fix it then email your BCL user name to openstudio@nrel.gov and we can track down the issue. Have you used this key on a different computer or is the the first time you tried to use it?